Consent
Who are we? The International Organization for Migration (“IOM”) is part of the United Nations system and is the leading intergovernmental organization in the field of migration. It provides support and humanitarian assistance to migrants across the world, including refugees and internally displaced people, and is guided by the principle that humane and orderly migration benefits migrants and society. IOM processes your personal data in accordance with its Data Protection Principles, available in the IOM website.
What data do we collect from you and why?
TYPES OF PERSONA
Identity (i.e. Names, Registration Number, if available,…); Personal characteristics, (i.e. Gender, Age, Voice, Personal Circumstances, Vulnerabilities, Current Needs,…); Location data (i.e. physical address, origin before moving, travel history,…); and Contacts (i.e. Telephone number, email (if applicable))
SPECIFIED PURPOSE
Handling requests for information, receiving feedback and/or responding to complaints on IOM related activities as per IOM Complaints and Feedback Mechanism (CFM)
IOM may use or otherwise process your personal data for internal administration purposes, which include compliance with any obligations and internal procedures IOM may have, audits or investigations. Your anonymized data may be used to report, monitor, and evaluate IOM’s responses.
Who may have access to your data? Within IOM, your personal data will be accessed by IOM personnel who need to carry out tasks relating to the purpose(s) mentioned above on a need-to-know basis. Externally, your personal data may also be shared with persons or entities that on behalf of IOM provide assistance, services and/or advice to IOM, on a need-to-know basis, in audit, administrative, information technology, legal and other matters relating to the purpose mentioned above. IOM takes all reasonable and necessary precautions to preserve the confidentiality of your personal data. IOM also implements adequate safeguards to protect your personal data.
How long does IOM keep your personal data? Your personal data will be kept by IOM for as long as it is necessary to handling your request and/or complaint and the proper follow-up and, in no case, for a period longer than 4 years since your last contact, and then your personal data will be deleted or anonymized. However, IOM may keep your personal data archived for the purposes of keeping historical records, complying with donor requirements, auditing, and/or fulfilling IOM’s mandate. IOM may also continue to process non-identifiable data for statistical and research purposes, i.e. generate statistics for internal and external use with anonymized data.
Can I make requests or submit a complaint concerning my personal data? Yes. You can request IOM to (a) have information about the processing of your personal data by IOM, (b) access your personal data, (c) correct your personal data, (d) delete your personal data, (e) object to the further processing of your personal data and/or withdraw your consent. IOM will need to verify your identity to be able to assess your request and it may not always be able to comply, for example, due to safety and security considerations. IOM will assess this on a case-by-case basis and if a restriction is found to be applicable, you will be informed of our reasoning of this. You can also submit complaints concerning the processing of your personal data by IOM.